Last Updated: January 1, 2026 | Effective Date: January 1, 2026
This Privacy Policy explains how sapu14 collects, uses, stores, and protects your personal information when you access or use our online betting platform. By registering an Account or using any of our services, you confirm that you have read and accepted the practices described in this document.
Your Privacy Matters: sapu14 is committed to handling your personal information with the highest standards of security, transparency, and respect. This Policy applies to all users of the sapu14 platform, including visitors who have not yet registered an Account. We do not sell, rent, or trade your personal data to third parties for marketing purposes under any circumstances.
Throughout this Privacy Policy, the following terms carry the meanings assigned below:
sapu14 collects different categories of Personal Data depending on the nature of your interaction with the Platform. The table below summarises the main data categories and specific data points collected:
| Category | Data Points Collected |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (KTP / passport number), KYC document images |
| Contact Data | Email address, mobile phone number, residential address (city, province, postal code) |
| Account Data | Username, encrypted password, account creation date, login history, session timestamps, security question responses |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal records, transaction reference numbers |
| Gaming Activity Data | Betting history, game session logs, wagering amounts, win/loss records, bonus usage, responsible gaming tool settings |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone setting, referral URL |
| Communications Data | Support chat transcripts, email correspondence, complaint records, survey responses |
| Cookie and Analytics Data | Session cookies, preference cookies, analytics identifiers, page-view data, click-stream data |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for identity verification under KYC obligations.
sapu14 collects Personal Data through the following means:
You provide Personal Data directly when you register an Account on the Platform, complete the KYC verification process, make a deposit or withdrawal request, contact our customer support team, complete a feedback form or survey, or opt in to receive promotional communications.
When you access or use the Platform, our servers automatically record Technical Data including your IP address, browser type, device identifiers, pages visited, features accessed, and time spent on each page. This data is collected through server logs, cookies, pixel tags, and similar tracking technologies described in Section 7.
In certain cases, sapu14 may receive Personal Data from third parties, including identity verification agencies used during the KYC process, fraud-prevention data providers who supply risk-scoring information, and payment processors who confirm transaction details. Any data received from third parties is handled in accordance with this Privacy Policy and the applicable agreements with those providers.
sapu14 processes your Personal Data only for specified, legitimate purposes. The primary purposes for which your data is used are described below:
sapu14 processes your Personal Data on the following legal bases:
sapu14 does not sell, rent, or trade your Personal Data to unaffiliated third parties for their own commercial or marketing purposes. We may, however, share your data with carefully selected categories of recipients as described below:
To process deposits and withdrawals, sapu14 shares relevant financial and identity data with licensed payment processors and banking partners including BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, and e-wallet operators OVO, DANA, GoPay, ShopeePay, and LinkAja. These providers are permitted to use your data solely to execute and verify the specific transaction requested.
During KYC verification, sapu14 may engage accredited third-party identity verification services to authenticate the documents you submit. These agencies process your identity data strictly for verification purposes and are bound by confidentiality agreements and applicable data protection obligations.
Third-party game studios and software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive limited session and gameplay data necessary to deliver their games and ensure fair play. These providers operate under data processing agreements that restrict their use of your data to service-delivery purposes only.
sapu14 uses third-party customer support software to manage live chat, email, and WhatsApp interactions. Support agents and the platforms they use may access your Account and communications data to the extent necessary to resolve your enquiry or complaint.
We may share Technical Data and transaction metadata with fraud-detection and cybersecurity providers to identify and mitigate suspicious activity, unauthorized access attempts, and financial crime risks.
sapu14 may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, where disclosure is necessary to protect the rights, property, or safety of sapu14, its users, or the public, or where we have a good-faith belief that such disclosure is required to comply with applicable legal process.
Important: All third parties who receive your Personal Data from sapu14 are contractually required to maintain appropriate technical and organizational security measures and to use your data exclusively for the purposes specified in their agreements with us. sapu14 remains accountable for ensuring that data-sharing arrangements comply with applicable privacy standards.
sapu14 uses cookies and similar tracking technologies to deliver a functional, secure, and personalized experience on the Platform. The following categories of cookies may be active when you use the site:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core Platform functionality including login sessions, Account authentication, and security features. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remember your language preferences, display settings, and responsible gaming tool configurations across sessions. | Up to 12 months |
| Analytics | Collect aggregated, anonymized data on page visits, feature usage, and navigation paths to help us improve Platform performance and user experience. | Up to 24 months |
| Security | Detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts by analyzing behavioral patterns during your session. | Session / up to 30 days |
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair core Platform functionality, including the ability to log in and maintain a secure session. sapu14 does not use advertising cookies or share cookie data with third-party ad networks.
sapu14 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce agreements. The following general retention guidelines apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized in accordance with sapu14's internal data destruction procedures.
sapu14 implements a comprehensive set of technical and organizational security controls designed to protect your Personal Data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Key measures include:
While sapu14 applies rigorous security standards, no digital platform can guarantee absolute security against all conceivable threats. In the event of a data breach that poses a significant risk to your rights, sapu14 will notify affected Users promptly in accordance with our incident response procedures.
As a User of the sapu14 Platform, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact our support team using the details provided in Section 15. sapu14 will respond to all verifiable requests within a reasonable timeframe, typically within thirty (30) days.
Please Note: Exercising certain rights — particularly erasure or restriction — may affect sapu14's ability to continue providing services to you. For example, if KYC data is deleted before the legally required retention period has elapsed, we may be unable to process withdrawals or maintain your Account. Our support team will explain any practical implications before actioning your request.
sapu14 strictly prohibits access to or use of the Platform by persons under the age of 21 years. We do not knowingly collect Personal Data from individuals under 21. If we become aware, through our KYC process or any other means, that a User is under the age of 21, we will immediately suspend the Account, void all pending activity, return deposited funds to the original payment source, and permanently delete all Personal Data associated with that Account.
If you believe that a minor has registered an Account or submitted Personal Data on the sapu14 Platform, please notify us immediately at the contact details provided in Section 15. We take underage access seriously and will act on all credible reports without delay.
sapu14 operates as an internationally positioned platform. In the course of providing services, your Personal Data may be transferred to, stored in, or processed in jurisdictions outside Indonesia where our servers, technology partners, or service providers are located. Where such transfers occur, sapu14 ensures that appropriate safeguards are in place to protect your data, including contractual protections with data processors through standard data processing agreements that require them to maintain security and confidentiality standards consistent with this Privacy Policy.
By using the sapu14 Platform and accepting this Privacy Policy, you acknowledge and consent to the possibility of your Personal Data being transferred and processed internationally as described in this section.
The sapu14 Platform integrates with various third-party services to deliver its full range of features, including licensed game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), payment infrastructure providers, and customer communication tools. Each of these providers operates under its own privacy and data protection policies, which govern their independent data-processing activities.
sapu14 is not responsible for the privacy practices of third-party service providers beyond the scope of our contractual data processing agreements with them. We encourage you to review the privacy policies of any third-party services with which you interact independently of the sapu14 Platform.
sapu14 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. Material changes will be communicated to registered Users via the email address associated with their Account and/or through a prominent notification on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised with each amendment.
Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any amendment, you must cease using the Platform and contact our support team to arrange Account closure and data handling in accordance with your rights under Section 10.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by sapu14, please reach out to our dedicated support team. All privacy-related enquiries are handled in strict confidence by trained staff who are authorized to process data access, rectification, erasure, and other rights requests on behalf of the Platform.
When submitting a privacy rights request, please include your registered username, the nature of your request, and any relevant Account or transaction reference numbers to allow for efficient processing. sapu14 may need to verify your identity before actioning any request that involves access to or deletion of Personal Data.
All data transmitted between your device and sapu14 is protected by bank-grade TLS encryption, keeping your personal and financial information private in transit.
sapu14 never sells, rents, or trades your Personal Data to third-party advertisers or data brokers. Your information is used only to deliver our services to you.
Exercise your rights to access, correct, delete, or export your Personal Data at any time by contacting our support team — we respond within 30 days.
sapu14 does not use advertising cookies, third-party ad pixels, or retargeting technologies. Your browsing activity stays private and is never shared with ad networks.
We retain your data only for as long as legally necessary. Once the applicable retention period expires, your data is securely deleted or permanently anonymized.
Our Indonesian and English-speaking support team is available around the clock to handle data enquiries, rights requests, and privacy concerns promptly.
Our support team is available 24/7 to answer your data privacy questions, process rights requests, and help you understand how sapu14 protects your information. You can also review our full Terms & Conditions or visit our FAQ for quick answers.